First identify your system. Steam boilers send steam up to cast iron radiators that hiss or clank. Hot water boilers pump heated water through radiators or baseboard and usually have a pressure and temperature gauge. Check the thermostat, power switch, gas valve and any reset on the boiler.
If you smell gas, leave the house at once and call 911 or your gas utility from outside. The same applies if a carbon monoxide alarm sounds. Do not try to fix a gas problem yourself.
Safety First: Gas Smell, Carbon Monoxide and Hot Surfaces
Before any troubleshooting, know the stop signs. If you smell gas (a rotten egg odor), do not touch light switches, do not use the phone inside and do not look for the source. Walk out. Gas utilities publish guidance to get well away from the building, then call 911 or the gas utility listed on your bill.
If a carbon monoxide alarm goes off, get everyone outside, including pets, and call 911. Do not reset the alarm and go back in. A boiler that sooted up, backdrafted or is venting into the house can make carbon monoxide without any smell.
Never open a boiler cover, touch a pressure relief valve or plug a vent. Those parts protect you, and they are the first things a service plumber will look at.
Steam or Hot Water: Tell Them Apart in One Minute
Many older radiator homes in Union County still run on one of these two systems. The checks differ, so figure out which one you own first.
| Look for | Steam boiler | Hot water boiler |
|---|---|---|
| Gauges and glass. | A glass tube (sight glass) showing water level, and a low-pressure steam gauge. | A round gauge showing pressure and temperature, and no sight glass. |
| Radiator sound | Hissing, banging or clanking when it heats. | Mostly quiet, maybe a faint trickle. |
| Radiator valves | One pipe in, often a small air vent on the side. | Two pipes in and out, and a small bleed valve at the top. |
| Water feed | An automatic fill and a low water cutoff. | An automatic feed valve and an expansion tank. |
| Common stall | Low water, a tripped cutoff or air-bound vents. | Air in the loop, low pressure or a circulator pump that will not run. |
Safe Checks Any Homeowner Can Do
These are things you can look at without opening the boiler or touching gas piping. Stop and call if any step makes you uneasy.
- Thermostat. Confirm it is set to heat, above room temperature, with fresh batteries if it uses them.
- Power switch and breaker. Boilers usually have a switch that looks like a light switch near the unit or on the stairs. Check the breaker too.
- Fuel supply. If you have oil, check the tank level. If you have gas, check that other gas appliances like the stove still work. If they do not, call the gas utility.
- Pilot light or ignition. On older units a pilot may have gone out. Do not relight it if you smell gas, and do not guess if you are unsure.
- Reset button. Press it once only. If the boiler locks out again, stop. Repeated resets can flood a combustion chamber.
- Radiator valves. Make sure none are closed by accident. A closed valve only affects that radiator.
If the whole house is cold and the boiler is running but silent, or running and making loud banging, that is the point to call.
Steam Boiler Not Heating: What Usually Goes Wrong
Steam systems depend on the right amount of water in the boiler. Too little water lets a safety low water cutoff shut the burner down. Check the sight glass. If the water is out of view, do not keep adding water yourself. Adding cold water to a hot, empty boiler can crack it.
The other common steam failure is air. Radiator air vents wear out, and then steam cannot push air out, so the radiator stays cold at the far end. A plumber can swap vents, check the pitch of the pipes and look for waterlogged returns that hammer.
If one pipe knocks loudly, the pipe may be sagging and holding water. That is a repair, not a reset. Our boiler repair visits for steam often start with the water level and cutoff.
